Terms & Information

"A five star cottage in a five star location...”

The luxury of a boutique hotel with all the comforts of home.

To print a copy of this agreement click here.


The hiring contract is between the Client and the Owners of the property, John and Samantha Woods, and is subject to the following conditions.

The cost of the holiday includes central heating (radiators and underfloor heating in kitchen and bathrooms), electricity and logs. Pots, pans, glasses, crockery, cutlery, tablecloths, table mats, linen, towels, bathrobes, pillows and duvets are all supplied.

Reservations can be made by phone, e-mail or letter. A booking form will then be forwarded to the customer (or can be printed off the website). Completion of the booking form along with deposit must be received within 1 week of initial reservation date in order for the holiday to be considered as booked; otherwise the reservation will be considered as no longer valid and will return to being available.

A deposit of £200 per week (non-refundable) must accompany the booking form for the reservation of the cottage. If the booking form is submitted eight weeks or less before the start of the holiday, the full cost of the holiday should be sent with the form. When a booking is accepted, the Client becomes liable for the balance of the full cost for the period of the holiday.

The balance of the total cost must be paid in full at least 8 weeks prior to commencement of holiday. Failure to send the balance payment by the due date, may be viewed as the customer cancelling the holiday. Under such circumstances, the deposit will not be refunded.

If a holiday is cancelled more than eight weeks in advance of the start date the deposit will be forfeited. If the Client cancels less than eight weeks before the holiday starts, the owners will try to re-let the property. In the event that they are successful, the amount paid (less the deposit) will be refunded to the client. In the event that the owners are unable to re-let the property there will be no refund. We strongly advise that holiday insurance is taken out as a precaution.

Changes to the date of the holiday made eight weeks in advance of the start date will be transferred to the new booking. We are unable to change a holiday date within eight weeks of the start date of the original holiday.

Accommodation in the cottage is restricted to the number of persons stated on the booking form. Under no circumstances whatsoever may the number of occupants of the property exceed that stated on the booking form. The Owners reserve the right to refuse entry to a group exceeding the number stated on the booking form.

The Owners reserve the right to refuse entry to any person who, in the Owner’s opinion, is not suitable to take charge. In this instance, any agreement between the Client and Owner will be null and void, and any monies paid by the Client will be non-refundable.

The Client is responsible for the garden, property and all furniture, fittings, equipment, utensils and other contents in or on the property and are responsible for returning it in the condition found at the beginning of the let. It is the responsibility of the Client to inform the Owners of any breakages or accidental damage caused by the Client, prior to the end of the let. Charges may be made for extra cleaning and breakages.

We shall make every effort to rectify any faults or make repairs to equipment or services as soon as we are notified of such fault, should the need arise. We cannot however, be held responsible for any such breakdowns or loss.

Whilst we endeavour to provide all the facilities as detailed on the website and in correspondence, from time to time due to maintenance or breakdown some may not be available. The Owners cannot be held responsible.

The client must allow the owner and any representative, (e.g. workmen) with reasonable notice, access to the property at any reasonable time (except in cases of emergency or when a problem needs remedying immediately and you can not be contacted then the owner or agent can enter the property without giving you prior notice).

If for any reason beyond the owners control (e.g. fire, flood damage, illness, extreme weather conditions, destruction or damage of the property etc) the property is not available for the date of the holiday booked then the holiday will be cancelled with all monies repaid (including deposit). The Owner is not liable for any loss, expense or inconvenience resulting from such unavailability.

We cannot accept liability for injury or loss of life to any person within the premises. Neither can we accept liability for loss or damage to any property or vehicle brought onto the premises. The Owners are not responsible for any accident, damage, loss, injury, expense or inconvenience to persons or property which the Client or any other person may suffer or incur while renting the property. We recommend that the customer takes out their own private insurance as required.

The cottage is available after 3:00 p.m. on day of arrival. Rental period normally runs from Friday to Friday. Cottages must be vacated by 10.00 a.m. on day of departure. Weekend Breaks are normally Friday 3:00pm until 10:00am Monday. Midweek Breaks are normally 3:00pm Monday until 10:00am Friday.
The cottage is strictly non smoking.

A maximum of two (well behaved) dogs are permitted. Dogs must not be left unattended in the property, and must be kept under strict control. The Client is responsible for any damage caused by dogs, and for removing all dog hairs, etc, and tidying any mess in the garden, before leaving. The Owners reserve the right to charge for any extra cleaning in or outside the property, made necessary by dogs. Pets are not allowed upstairs (a stair gate will be provided), on beds or on any other furnishings or cushions. The client remains responsible for their dogs at all times, on and off the property. The Owners do not guarantee that the back garden is dog proof. If you are in doubt please keep your dog on a lead while in the garden.

The occupation of the property is strictly on the basis that the let is for holiday purposes only, and no right exists for the Client, or any person staying in the property with the client, to remain in the property after the dates originally booked. All persons will vacate the property by 10am on the last day of the let, unless otherwise agreed in writing by the Owners.

The person who signs the booking form will be deemed the Client, and is responsible for any monies owing with regard to the let or damage to the property. He or she must be at least 18 years of age and is also responsible for ensuring that all persons occupying the property adhere to the terms and conditions as set out.

Samantha& John Woods
9 Castlefields Drive,
 NE42 5FP
Tel: 01661 834181
Mobile: 07500966226

Email: glenview@scottishbordercottages.co.uk


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